... identified as a positive factor. However, a significant relationship between other elements of the user interface, such as task or user characteristics, could not be identified. Practical implications There is an increased interest in better service design and development. In the case of online services...

... of TAM in the IS field and the creation of “a dominant but stifling paradigm” (Straub and Burton‐Jones, 2007). Information systems Communication technologies User interfaces User studies Organisations continue to invest in new technologies but one of the main initial milestones towards...

... of the desired QoS a variety of graphical and physical interfaces can be used. In this research, combinations of various graphical user interface (GUI) elements and physical user interface (PUI) components are tested for the static [1] and dynamic [2] management of QoS (Georgievski and Sharda, 2003b...

... of the usability of the system than would be the case otherwise. Online operation User interfaces User satisfaction Thus, the ideal IS would aim to reduce the level of man‐machine P*oR imbalance or cultural/process mismatch by attempting to strike realisable and affordable co‐design trade‐offs...