... © Emerald Group Publishing Limited 2008 --> Call centres Case studies Competences United Kingdom Value added Article Type: Awards for Excellence From: Journal of Enterprise Information Management, Volume 21, Issue 6 "Creating value from a commodity process...

..., coordinating IT activities in order to support functional managers, and anticipating future IT needs are listed, among others, as examples of this sort of skill. © Emerald Group Publishing Limited 2007 Communication technologies Resources Strategic alignment Value added...

... into an unforgettable experience. Their study not only provides interesting examples of how commoditization can result in no or little differentiation across an industry, but also suggests the possibility of transforming a commodity process into a value adding core competence. Second, the lack of understanding...

... Limited 1990 Australia Logistics Management Value Added 6 LOGISTICS INFORMATION MANAGEMENT 3,4 D irect product profitability, discovering customers' real needs and "strategic partnerships", may be key trends for the 1990s. It is increasingly the job of those of us working within...