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1-4 of 4
Keywords: Value added
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Journal Articles
Journal of Enterprise Information Management (2008) 21 (6)
Published: 17 October 2008
... Keywords: Call centres, Case studies, Competences, United Kingdom, Value added Michael Amberg and Manuela SchröderVol. 20 No. 3, 2007 "Key issues in information systems management in China" Guoqing Chen, Ruipeng Wu, Xunhua GuoVol. 20 No. 2, 2007 www.emeraldinsight.com...
Journal Articles
Creating value from a commodity process: a case study of a call center
Available to Purchase
Journal of Enterprise Information Management (2007) 20 (4): 396–413.
Published: 31 July 2007
... be contacted at: jimmy.huang@wbs.ac.uk © Emerald Group Publishing Limited 2007 Competences Call centres Case studies Value added United Kingdom The emergence of the knowledge economy calls for a new way of competition that is based on the unique deployment of resources and to a focused...
Journal Articles
Towards an IT production function: Understanding routines as fundamental for IT value creation
Available to Purchase
Journal of Enterprise Information Management (2007) 20 (4): 380–395.
Published: 31 July 2007
... was the needed cooperation and the attitude of the employees codified in routines (Grant, 1991 , p. 127). © Emerald Group Publishing Limited 2007 Communication technologies Resources Strategic alignment Value added Determining the impact of information technology on business value...
Journal Articles
Adding Value through Logistics Management
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Logistics Information Management (1990) 3 (4): 6–8.
Published: 01 April 1990
... Limited 1990 Australia Logistics Management Value Added 6 LOGISTICS INFORMATION MANAGEMENT 3,4 D irect product profitability, discovering customers' real needs and "strategic partnerships", may be key trends for the 1990s. It is increasingly the job of those of us working within...
