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Keywords: Airline industry
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Journal Articles
Journal:
Journal of Economic Studies
Journal of Economic Studies (2017) 44 (6): 882–894.
Published: 13 November 2017
... by minimizing flight delays in a similar manor to how they respond to customer complaints. Originality/value No other paper that the authors are aware of has addressed the issue of identifying leaders and followers in the US airline industry regarding changes in service quality as reflected by changes...
