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Keywords: Passenger complaints
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Journal Articles
Journal:
Journal of Economic Studies
Journal of Economic Studies (2017) 44 (6): 882–894.
Published: 13 November 2017
... in response to changes in flight delays faced by another airline. Practical implications The number of passenger complaints against an airline can be influenced by the airline, as can the number of carrier-caused flight delays. The industry leaders in responsiveness to consumer complaints are US Airways...
