Barriers to effective communication between patients using insulin pump therapy technology to enable intensive diabetes self‐management and the health professionals providing their diabetes care Available to Purchase

This paper explores intensive self‐management of type 1 diabetes with insulin pump therapy as an enabling technology and reports barriers in the communication process with health professionals providing diabetes care who are unfamiliar with this treatment. Questionnaire responses and telephone interviews from a study conducted with 78 people using pump therapy in 2006 showed that individuals attending diabetes centres that were not pump‐trained suffered poor communication and a lack of support for intensive diabetes self‐management. As a result, some pump users did not visit their diabetes centre for care and management of the condition, preferring to communicate with the pump manufacturer and a national insulin pump therapy support organisation because they were familiar with the treatment. Nonetheless, all pump users had a strong sense of self‐efficacy concerning their mastery of the treatment technology to prevent, delay or stabilise the chronic complications of type 1 diabetes. Conclusions are linked to the Insulin Pump Services Report (Department of Health, 2007) and specific guidance on the use of pump therapy with patients by trained health professionals.