This paper seeks to identify the user requirements for an Information and Communication Technology (ICT) based system to deliver care, support and information services to older people in the community.
A structured, mixed methods approach incorporating workshops, systematic literature reviews, surveys, and focus groups gathered user needs prior to a prototype being developed. This was then tested with users and their feedback used in further iterations of the product.
In total, five main user requirement themes were identified: information access; communication; self‐care; accessibility; and personalisation of services.
Details are provided of the user requirements for a health and care system to remotely deliver support. Additionally, the value of utilising a range of requirements gathering tools and prototyping is discussed.
Too often technology systems are developed which do not meet actual need. This paper reports the results of a formal user needs process and discusses the role of user requirements more generally.
