... reablement process can be used to provide vulnerable people with a robust form of risk management. Practical implications – If telecare services follow the process described in this paper then they will improve the outcomes for their users. Originality/value – The process described in this paper...

..., both during the reablement period, and in the months following service delivery, irrespective of whether the individual needs long‐term homecare. This paper describes an innovative approach to provision that has been adopted in the Vale of Glamorgan, in which the service has been designed...