...Hasan Gilani; Jessica Torres Mena; Gokhan Aydin Purpose This study aims to explore how emotional intelligence (EI) in members of family businesses can enhance the relationships with the stakeholders and whether adopting a relationship marketing approach could extend a family businesses' longevity...

... at the individual and group level. In this case, the paper found that although emotional intelligence (EI) affected interpersonal relationships in a firm, this effect was based on the individual's willingness to use their EI capabilities, previous history between people, and the goals individuals have within each...

... on the shared vision or lack thereof in family businesses, focus on resonant leadership, and multi‐level leadership. Practical implications Visionary leadership, with emotional intelligence (EI) and resonance can inspire renewal in organizations, families and regions. Originality/value Research...