Measurement of Investigators' Performance — Is it Possible?

This paper considers the methodology for putting together meaningful performance indicators for investigators in BTI. These investigators are primarily involved in investigating the various frauds perpetrated against the company; such as manipulation of the company's billing system, false invoicing by contractors and employee circumvention of stores and systems. It highlights the necessity for both qualitative and quantitative measurement to ensure a quality product (investigation) is provided to the ‘customer’. The author concludes that the introduction of such measurements allows for more objective appraisals of people to be prepared; provides a better overview of the use of resources; and, most encouragingly, results in a belief on the part of investigators themselves that performance indicators are worthwhile.