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Purpose

The purpose of this paper is to examine the relationship between the embedded smart sensors (ESS) technologies and users' performance in the workplace. An attempt will be made to assess the impact of incorporating ESS on user performance in the workplace.

Design/methodology/approach

A multi‐pronged approach was adopted in compiling relevant factual and perceptual information about users responses in the workplace. Both questionnaires and structured interviews with users and facilities managers (FMs) in a selected study sample are adopted to identify issues of concern and assess the level of users comfort in the workplace.

Findings

The incorporation of ESS will have wide‐ranging implications to office productivity which is partially dependent on the utility of the space and qualities of internal environment within which business operates.

Originality/value

The use of ESS is significant in optimizing the operational efficiency of the workplace and its responsiveness of meeting varying users needs. This will be beneficial to varying property stakeholders including owners, clients, occupiers and FMs.

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