... reduction outcomes, this study contributes to Facilities Management (FM) practice and decision-making in governmental buildings in three explicit ways. First, it provides a replicable DMAIC-based diagnostic process, including the use of analytic hierarchy process (AHP) to identify the highest-consuming...

... to the four critical FM drivers including co-ordination, quality, competence and adequacy. Design/methodology/approach The survey design and measures operationalising the constructs allow the use of the analytic hierarchy process (AHP), a technique that tests FM outsourcing in a contingent approach...