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Keywords: Balanced scorecard
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Journal Articles
Improving service delivery in FM: case study of a UK hospital facilities directorate
Available to Purchase
Journal:
Journal of Facilities Management
Journal of Facilities Management (2006) 4 (4): 271–285.
Published: 01 October 2006
... how the framework can be implemented. M. Sarshar can be contacted at: m.sarshar@ljmu.ac.uk © Emerald Group Publishing Limited 2006 Facilities Service delivery Organizational processes Hospitals Business improvement Balanced Scorecard Facilities management (FM) is based...
Journal Articles
Utilising performance measurement to drive operational excellence in a post‐merger environment
Available to Purchase
Journal:
Journal of Facilities Management
Journal of Facilities Management (2002) 1 (2): 131–141.
Published: 01 April 2002
... career at a national consulting rm, where he led process improvement and performance management engagements for large, multinational clients. In his role at Pharmacia, Brett is responsible for overseeing all Keywords: performance management, performance measurement, balanced scorecard, merger, process...
Journal Articles
Defining, collecting and using property performance indicators: The UK higher education sector experience
Available to Purchase
Journal:
Journal of Facilities Management
Journal of Facilities Management (2002) 1 (2): 177–187.
Published: 01 April 2002
...-wide studies such as the UFC capacity study, Space Weightings and Keywords: key estate ratios, balanced scorecard, estate management statistics, property de nitions, peer group analysis Christopher Hedley Director Occupiers Property Databank 7/8 Greenland Place, London NW1 0AP, UK Tel: +44 (0)20 7643...
