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Keywords: Call centres
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Journal Articles
Facilities management help desks
Available to Purchase
Journal:
Journal of Facilities Management
Journal of Facilities Management (2010) 8 (3): 214–225.
Published: 13 July 2010
... © Emerald Group Publishing Limited 2010 Help desks Facilities Call centres National health service United Kingdom Although limited, there has been a small amount of research conducted looking at the benefits of facilities management (FM) help desks. A study completed by Price...
