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Keywords: Controlling
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Journal Articles
Journal:
Journal of Facilities Management
Journal of Facilities Management (2013) 11 (3): 266–278.
Published: 04 July 2013
... internal customer orientation in FM. Originality/value FM Servicebarometer is a unique application of the service barometer approach within FM. Thus, it presents an innovative attempt to measure and control perceived service quality, customer satisfaction, and customer retention. The indicators...
