... demand for future care. Despite most decision makers do recognize uncertainties during the decision-making process, decision makers hardly address the level of these uncertainties. Although this study did find that some decision makers are aware of deep uncertainties, in terms of “unknown unknowns...

...) in hotels appear to be low. This has been mainly attributed, inter alia, to the absence of clearly defined process for ensuring the delivery of ER and lack of proactive guidance for project teams to make right decisions. Hence, this study aims to propose an effective decision-making process, which could...

... guidance for project teams. Further, the identification of factors that can facilitate BEER projects is also important to ensure the project success. This is particularly true in energy service company (ESCO)-led projects. Hence, this study aims at investigating the decision-making process, including...