...Oliver Tannor; Elvis Attakora-Amaniampong; Emmanuel Kanchebe Derbile Purpose This study aims to assess the facilities management (FM) strategies used in multi-tenanted purpose-built office buildings (Mt-POBs) in Ghana and the drivers that influence the decision to use such strategies. Design...

... implications for the facility and its managing organisation. Hence, this paper aims to unravel the impact of a cybersecurity breach, by developing a BIM-facilities management (FM) cybersecurity-risk-matrix to portray what a cybersecurity attack means for various working areas of FM. Design/methodology...

... limitations/implications The findings of this study imply a need to change the way we previously have discussed the early involvement of the facilities management in design. The study shows that more involvement of FM is not necessarily better. Originality/value This paper is the first attempt to cover...

...Tore Brandstveit Haugen; Nora Johanne Klungseth Purpose The purpose of this paper is to explore the development of knowledge about facilities management (FM), in particular, the management of FM services in practice, education and research. The paper questions whether we know more about optimal...

... (FM) service delivery side to increase customer satisfaction, the “hard” phase including property design and hard FM costs must not be excluded as a major factor of success (Cesarotti and Spada, 2009). Therefore, maintenance costs need to be funded either from ring-fenced annual investment...