... and the extent to which 20 facility management decision drivers influenced their decisions to use a particular strategy and the responses were descriptively analysed. The key informant interviews were conducted among six leaders of the property owners’ association who use in-house FM to further understand...

... models for in-house or outsourcing FM after 25 years of applied research and development of best practices. Design/methodology/approach The paper is based on literature reviews, case studies and personal experiences from practice for over 25 years, concentrating on the public sector. The paper...

... of analysis were used to analyse the data. Findings The results revealed that the in‐house maintenance technique, which was mostly used, was found to be inefficient whereas the outsourcing and the one‐site technique, which were scarcely used, were found to be more efficient. Also, it was revealed...