... Facilities Call centres National health service United Kingdom Although limited, there has been a small amount of research conducted looking at the benefits of facilities management (FM) help desks. A study completed by Price and Clark (2000) looked at the development of the support services...

... is exploratory in nature owing to no known earlier studies in this area. Design/methodology/approach A postal questionnaire is distributed to a non‐random self‐selecting group of National Health Service (NHS) estates staff – therefore those staff working in the areas of maintenance, engineering, building...

...Daryl May; Helen Payne; Daryl May Purpose In 2000, a national initiative “Enhancing the Healing Environment” (EHE) was launched by the King's Fund to celebrate the millennium. This aimed to support nurse‐led teams to undertake an environment improvement programme in their National Health Service...

... high standards. © Emerald Group Publishing Limited 2009 United Kingdom National health service National health trusts Patients Hospitals Outsourcing Most Western healthcare organisations are in the spotlight as they are required to become more effective and efficient to satisfy...

...Daryl May; Helen Agahi; Phil Askham; Margaret‐Mary Nelson Purpose Agenda for Change is the biggest reform of staff pay in the UK National Health Service (NHS) since it began in 1948. As well as introducing a standardised pay structure; it also aims to improve recruitment, retention and staff...

... health service The National Health Service (NHS) has one of the largest property portfolios in the UK and is one of the largest businesses in Europe. This paper considers the changing nature of the NHS in terms of health care delivery and the implications of these changes on the procurement...