...Azhar Abdul Rahman; Iskandar Zulkarnain Mohd Amin; Radzali Hassan; Mohd Azarudin Mohamad; Nurul Zahirah Noor Azman Purpose This study aims to investigate the impact of outsourcing on cleaning service quality at Harta Maintenance Sdn Bhd by analyzing stakeholder perceptions across five key areas...

... it comes with. Studies conducted by Atkin and Brooks (2015) and Ikediashi et al.(2015) revealed that third-party FM service providers always have a hidden profit motive which the sourcing firm may not know of. Therefore, these studies found that services that are outsourced sometimes tend...

...Delshad Hoseini; Mohsen Shafiei Nikabadi Purpose The purpose of this study is to achieve the dynamic model of outsourcing success factors in project-based companies. Design/methodology/approach This study is descriptive-survey in terms of method and practical in terms of purpose. To achieve...

... but also to use new strategies to achieve competitive merits in the current world of business. Outsourcing is one of the best alternates. The purpose of this paper is to study: the nature and magnitude of outsourcing of health-care services in a Smart City of Eastern India; the motives behind outsourcing...

... for the completion of these facility projects in the Water and Wastewater Company. Matteo Cristofaro can be contacted at: matteo.cristofaro@uniroma2.it © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Outsourcing Iran Privatization Water and Wastewater...

... the motivators for the successful execution of each stage in implementing BEER when projects are outsourced to a third party. Design/methodology/approach An in-depth case study was carried out to investigate the decision-making process and motivators in implementing BEER in a selected hotel building. Seven...

... models for in-house or outsourcing FM after 25 years of applied research and development of best practices. Design/methodology/approach The paper is based on literature reviews, case studies and personal experiences from practice for over 25 years, concentrating on the public sector. The paper...

... rights only Culture Outsourcing Service quality Facilities management Socialisation Organisational culture Cultural fit A report released by The Business Services Association (BSA, 2014) states that the outsourced and business services sector has a current turnaround of £199bn...

... the criteria for value against which construction consultants’ performance will be appraised for selection and monitoring purposes in outsourcing. Design/methodology/approach Multiple-case study method was used to examine the performance requirements of construction consultants, using three state...

...JOB TAIWO GBADEGESIN; Theophilus Olugbenga Babatunde Purpose – This paper aims to empirically investigate the factors and the level of influence on facilities management practice and analyze the relationship among the factors. It also examines the level of effectiveness of outsourcing decision...

...Dubem Ikediashi; Anyiekere M Ekanem Purpose – The purpose of this paper is to extend the body of knowledge on health care facilities management (FM) by investigating the extent to which public hospitals in Nigeria have fared in terms of outsourced FM services. Design/methodology/approach...

... portfolio. ECON and Multiconsult (2002) mainly focused on maintenance management and advocated for centralised organisations. Haugen (2003) discussed Norwegian municipalities’ use of out-tasking and outsourcing. In addition, numerous studies, including internal audits such as Kommunerevisjon (2008...

...Dubem I. Ikediashi; Stephen O. Ogunlana; Godfrey Udo Purpose – This study aimed to develop and empirically test a structural equation model for investigating risk factors associated with outsourcing of facilities management (FM) services and its impact on firm performance (FP). Design...

... of analysis were used to analyse the data. Findings The results revealed that the in‐house maintenance technique, which was mostly used, was found to be inefficient whereas the outsourcing and the one‐site technique, which were scarcely used, were found to be more efficient. Also, it was revealed...

...Dubem I. Ikediashi; Stephen O. Ogunlana; Prince Boateng; Onuwa Okwuashi Purpose The purpose of this study is to analyse the risk factors associated with outsourcing of facilities management (FM) services. Design/methodology/approach The study administered questionnaires on 146 registered...

...Terence Y.M. Lam Purpose Outsourcing is now a common strategy for delivery of property services. Recent reviews of empirical literature find support for the efficiency and cost savings from outsourcing is at best mixed. In the housing context, organizations are still sceptical to the real cost...

.... Rachel Macdonald can be contacted at: stanfordmacdonald@hotmail.co.uk © Emerald Group Publishing Limited 2009 United Kingdom National health service National health trusts Patients Hospitals Outsourcing Most Western healthcare organisations are in the spotlight...

...Anna Kadefors Purpose As public authorities and private companies increasingly outsource facilities management services to external suppliers, a new service industry with its own culture and contracting practices is developing. The aim of this paper is to examine how procurement processes...

.... The study is related to a questionnaire distributed to entire Sweden of 967 listed firms where the response rate was 40 per cent. Investigated factors are: fluctuations of GDP, outsourcing events of core business, events of mergers and acquisitions (Ms&As), creation of subsidiaries, proportion of office...

...Stewart H.C. Wan; Yuk‐Hee Chan Purpose The purpose of this paper is to first evaluate the effect of IT service management (ITSM) tools in a practical environment followed by sharing experience in developing management process modules in a service outsourcing model. In order to improve the fault...