... interorganisational collaboration across different phases of the innovation process. The research demonstrates that external orientation within FM service ecosystems involves both a reaction to changes in the external environment and the proactive involvement of stakeholders throughout business model innovation...

... Sigma Black Belt in 2000 and has led a variety of facility-related projects. In 2002, he became the Maintenance Planning Manager responsible for standardising and improving operating processes, support systems, performance reporting and maintenance engineering for an organisation of 80 salaried and 860...