...Cheong Peng Au-Yong; Tiong Guan Saw; Shirley Jin Lin Chua; Azlan Shah Ali; Zairul Nisham Musa; Wan Siti Aisha Wan-Shukery Purpose Although a regulatory framework was established in Malaysia to govern practising property managers, the satisfaction level on residential property management remains...

...’ satisfaction and patronage in retail properties. Design/methodology/approach The research method is quantitative. The study used a survey research design with the use of a structured questionnaire for data collection. The data were collected from the head of households who purchase items in the retail...

... service delivery. It provides an insight into the levels of satisfaction of the services provided by conventional health-care providers in the area where the majority in the developing countries concentrated. The study unravels the reasons for the low patronage of regular health-care facilities to boost...

... clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings...

...Megan Divett Purpose This paper aims to evaluate perceptions of leaders and team members on productivity, satisfaction and leader-led team dynamics within an activity-based, flexible environment compared to an open plan workplace. Design/methodology/approach This study uses cross-sectional...

... in a small pharmacy unit with no penetration of natural light is experienced by staff. Psychosocial variables, such as affective organizational commitment, perceived productivity, well-being, and satisfaction with the physical work environment, were measured to further a line of inquiry that may help...

... of any changes into practice and the overall management of the customer satisfaction process by the builder. Design/methodology/approach A qualitative approach to the research was adopted, and the findings from the interviews provide an indication of the views from a range of private/speculative...

... regular maintenance and inspection to provide safe and effective service to occupants. Unfortunately, most lift systems in Malaysia are not effectively maintained. The purpose of this paper is to examine contributing factors to the breakdown of lift systems, which greatly affect resident satisfaction...

... on the productivity of business services providers could be applied to the measurement of the productivity of FM firms. Co-production and effects of client satisfaction are important issues for measurement. Research limitations/implications The analysis is concentrated on the direct productivity of FM providers...

...Iris De Been; Marion Beijer Purpose – The aim of this research is to determine whether the type of office environment has an impact on satisfaction with the office environment and productivity support. Design/methodology/approach – Three office types that are most common in The Netherlands...