... Publishing Limited 2012 Outsourcing Principal component analysis Risks Service delivery Nigeria Facilities Risk management Outsourcing is the practice of “contracting out” business process to a third party or to an external source (Rodriguez and Diaz, 2008) and hence involves...

... changing and competitive environment. Facilities will be effectively managed by adopting strategic alliances in SCM with FM suppliers through faster service delivery, increase in service efficiency and cost savings. Research limitations/implications Limited literature available on SCM in FM prevents...

... how the framework can be implemented. M. Sarshar can be contacted at: m.sarshar@ljmu.ac.uk © Emerald Group Publishing Limited 2006 Facilities Service delivery Organizational processes Hospitals Business improvement Balanced Scorecard Facilities management (FM) is based...

... tensions arising from the strategic measurement of local government facilities in a service delivery context. It is argued that outwardly the strategic objective of service delivery is common to the private and public sectors, but fundamental differences in the desired outcomes and responsibilities...