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Keywords: Service performance
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Journal Articles
Cheong Peng Au-Yong, Tiong Guan Saw, Shirley Jin Lin Chua, Azlan Shah Ali, Zairul Nisham Musa, Wan Siti Aisha Wan-Shukery
Journal:
Journal of Facilities Management
Journal of Facilities Management (2025) 23 (4): 576–589.
Published: 04 June 2024
... level of resident satisfaction. Property management Service performance Scope of work Satisfaction Residential buildings Malaysia © 2024 Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only There are many studies on resident satisfaction...
Journal Articles
Journal:
Journal of Facilities Management
Journal of Facilities Management (2023) 21 (4): 609–634.
Published: 22 March 2023
... of this study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research, this study will further investigate the relationship between the CSF and service performance factors. Design/methodology/approach This study adopts a combination...
