... clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings...

...Sascha Naomi Jansz; Terry van Dijk; Mark P. Mobach Purpose The purpose of this paper is to create an overview of current literature and identify gaps in what is known about stimulating interaction through spaces and services provided on university campuses. Design/methodology/approach...

...Giulia Nardelli; Risto Rajala Purpose The purpose of this paper is to improve the current understanding of business model innovation by outlining how business models unfold over time within supplier–client relationships in facilities management (FM) services. Design/methodology/approach...

... and information provided on the participating companies’ websites. Findings – The results show that the FM organizations in the study sample are starting to develop and engage in open FM service innovations, even though they still mostly conduct closed innovation activities. The findings show that FM...

... to higher efficiency scores in catch‐up effect. Practical implications Hong Kong contractors have advantage over Mainland contractors in their managerial and strategic capabilities. Hence Hong Kong contractors should lever on their managerial expertise in accounting, financing and legal services when...

... qualitative semi‐structured interviews with key facility management managers and directors, secondary material such as company brochures and reports and participation to workshops and conferences on facility management. Findings The main results are that big service providers perceive innovation...

... of environmental issues. Same environmental management themes, namely energy efficiency, waste management and reduction of climate change emissions, seem to be important for end‐users of buildings. A new trend, in which the end‐users require facility organizations to provide environmental management services...

...Paula Cardellino; Edward Finch Purpose This paper seeks to examine the nature of “service innovation” in the facilities management (FM) context. It reviews recent thinking on “service innovation” as distinct from “product innovation”. Applying these contemporary perspectives it describes UK case...