...Mohsen F. Mohamed Isa; Mumtaz Usmen Purpose – The purpose of this paper is to present a case study on the use of Lean Six Sigma principles and tools to study the improvement in design and construction services at a university. The quality of facilities services at universities has been criticized...

...Michael O’Neill; Cheryl Duvall This paper reviews post‐occupancy evaluation (POE) research methods and discusses how these methods can be deployed within the context of a Six Sigma quality framework. The paper outlines the importance of conducting POEs to support the creation and management...

...Robert Holtz; Paul Campbell If readers have picked up any of a number of business periodicals within the past five years, they have probably heard of Six Sigma. They have read about it or heard someone talking about the great successes that resulted from applying Six Sigma. The intent of this paper...