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Keywords: Snagging
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Journal Articles
Journal:
Journal of Facilities Management
Journal of Facilities Management (2018) 16 (3): 269–283.
Published: 13 August 2018
... practices by examining the use of the HBF/NHBC survey results and how they are used to manage and improve the service provided to the customer, and the results therefore are of value to the end home buyer and the wider house building industry. Satisfaction Housing Customer Defects Quality Snagging...
