...Arnt Ove Hopland; Sturla F. Kvamsdal Purpose The purpose of this paper is to investigate a survey on critical success factor for the maintenance of local public buildings and how reported score values and factor rankings depend on characteristics (contingencies) of the local governments...

...Arnt Ove Hopland; Sturla Kvamsdal Purpose The purpose of this paper is to discuss rankings of critical success factors (CSFs) from survey data, both with respect to what information such rankings should be based on and how to evaluate and interpret uncertainty from sampling errors. Design...

... – The questionnaire survey was used to retrieve information on the readiness of FM organizations in Malaysia. Findings – The findings reveal that, although many FM organizations were capable and ready in terms of information technology, lack of human behaviour and organizational policy is still seen. Technology...