... the frameworks for subsequent analysis we sought to find a manageable balance between the identification of a sufficiently broad sample so that it was not specific to any particular outsourcing setting (e.g. ITO, BPO etc) but was also sufficiently focused to ensure that the number of frameworks identified would...

...Santoshi Sengupta; Santosh Dev Purpose – Business process outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Although, much research has taken place time and again elaborating on attrition, which is a menace to this industry, not much of work has been done...