... ambassadors of their employer brands. © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only RPO is a form of business process outsourcing where employer outsources or transfers all or part of its recruitment activities to an external service provider...

... on innovation in BPO. We are studying how innovation is delivered in business process outsourcing relationships. Before explaining the relevant literature, we clarify what we are not studying. We are not studying the outsourcing of innovation in terms of research and development; That is, we...

... for the existence of opportunistic behavior. Sherwat Elwan Ibrahim can be contacted at: sibrahim@stevens.edu © Emerald Group Publishing Limited 2013 Performance management Agency theory Business process outsourcing Offshoring Call centers Contractual theory Opportunism KPIs Service level...

...Santoshi Sengupta Purpose The business process outsourcing (BPO) industry in India has always been characterized by ungodly hours, monotonous job, low perceived value, dispirited efficiency resulting to high attrition level. Notwithstanding the ever rising attrition rate, it has become critical...

... are more prominent than any other risk related to outsourcing. It is important to understand at this stage that all the above‐cited risks of outsourcing holds good to the entire spectrum of outsourcing from ITO to business process outsourcing (BPO) with possibly a difference in the degree of impact...