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Keywords: Business process outsourcing (BPO)
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Journal Articles
Strategic Outsourcing: An International Journal (2011) 4 (2): 112–130.
Published: 28 June 2011
... process outsourcing (KPO) and business process outsourcing (BPO)) and the scale reliability and validity was tested using content validity, exploratory and confirmatory factor analysis, and co‐efficient alpha scores. Confirmatory fit indices have been used to establish validity and unidimensionality...
