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Keywords: Client‐vendor relation
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Journal Articles
Strategic Outsourcing: An International Journal (2011) 4 (2): 152–178.
Published: 28 June 2011
... and burnout among call centre employees (Zapf et al., 1999). This study moves away from micro issues and focuses on the organizational level of analysis. At the macro level, four major themes of research emerge: organizational design, strategy, client‐vendor relations, and performance of outsourcing...
