...Santanu Mukherjee Purpose This research study aims to establish the significance of collaborative governance practices in creating higher business value from an offshore IT outsourcing (ITO) relationship. Design/methodology/approach At the outset, a Delphi technique identifies the most...

... the frameworks for subsequent analysis we sought to find a manageable balance between the identification of a sufficiently broad sample so that it was not specific to any particular outsourcing setting (e.g. ITO, BPO etc) but was also sufficiently focused to ensure that the number of frameworks identified would...