... E-retail delivery system Customer satisfaction Service process E-retail Process perceptions India Service delivery Technical advancements have opened up multiple avenues for customers to interact with online retailers in a multi-stage electronic retail delivery system (e-RDS). Multi...

... Industry 4.0 Electronic industries India DEMATEL Management decision Corresponding author Vinod Yadav vinod.yadav@jaipur.manipal.edu Competing interests: The authors declare no competing interests. 06 02 2025 06 06 2025 15 06 2025 04 07 2025 ©...

... and incentives for crowdsourcing in a developing country like India. When it comes to product returns, a major concern on the part of the consumers is a lack of proper return policy, as well as the complicated logistics associated with the return process (Mukhopadhyay and Setoputro, 2004). Information...

...Dhanavanth Reddy Maditati; Sebastian Kummer; Ziaul Haque Munim; Hans-Joachim Schramm Purpose According to the logistics performance index, emerging countries such as India are lagging behind developed countries such as Germany, Austria and Switzerland (DACH region). The purpose of this study...

... planning. Sayan Chakraborty can be contacted at: sayanchakraborty58@gmail.com 11 02 2021 18 09 2021 28 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only India Quantitative Metaheuristic Facility location...

...Himani Mishra; Prateek Maheshwari Purpose The purpose of this paper is to propose a conceptual framework for the application of blockchain in the Public Distribution System (PDS) in India to manage the supply of food grains to the targeted beneficiaries. The framework will help prevent diversions...

...) methodology has been used with the help of data collected on the 13 major seaports of India. The first stage of the DEA captured the operational efficiencies, while the second stage the financial performance. Findings A window analysis over a period of three years revealed that no port was able to score...

... rate, gross domestic product growth rate and inflation rate have insignificant effect on WCM efficiency. Research limitations/implications The study provides new empirical evidence on the short-term liquidity management of manufacturing firms prevailing in the developing countries such as India...

... 2018 13 10 2018 30 10 2018 09 11 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only India Work engagement Quantitative Work performance Liquid knowledge workers Career adaptability Perceived career support Work...

... reasonable conclusions to be drawn, but cannot be considered representative of all e-government users in India. Further research may help to validate the findings and generalize the results to a wider population. This study extends the current literature that looks at e-government adoption. Academicians...

...Sankalpa Bhattacharjee; Debkumar Chakrabarti Purpose The paper aims to unravel the congruence of entrepreneurship and India’s excellence in information technology (IT). Considering the fact that entrepreneurship is a multifaceted concept encompassing a complex set of contiguous and overlapping...

... © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only India Manpower Recruitment Outsourcing Indirect payroll IT/ITes Attracting and selecting proficient and skilled applicants is an important challenge for organizations (Michaels et al...

... aims to adopt the lens of institutional theory, and use empirical data gathered from case studies in both the UK and India to improve the understanding of the institutional logics that shape the control of attrition. Design/methodology/approach This article draws on in‐depth qualitative research...

...Santoshi Sengupta Purpose The business process outsourcing (BPO) industry in India has always been characterized by ungodly hours, monotonous job, low perceived value, dispirited efficiency resulting to high attrition level. Notwithstanding the ever rising attrition rate, it has become critical...

...Ravi Kumar Jain; Ramachandran Natarajan Purpose This paper is an empirical study of outsourcing practices in the banking sector in India. The purpose of the paper is to investigate the impact of factors which influence the decision makers' attitude towards outsourcing. Design/methodology...

... organizations. Design/methodology/approach The procedure for developing measures suggested by Churchill was adopted. The balanced scorecard framework has been used to generate items. Data were collected from 693 employees in 49 outsourcing organizations in India (specifically, those categorized as knowledge...

... organizational performance within a sample of outsourcing firms. Design/methodology/approach A combination of descriptive and exploratory research design has been used to collect data from 60 outsourcing firms across India. Using survey and semi‐structured interviews, data have been collected from the top...

... framework to study the outsourcing decision‐making process in telecommunication industry (McIvor, 2003). Mamata Jenamani can be contacted at: mj@iem.iitkgp.ernet.in © Emerald Group Publishing Limited 2008 Make or buy decisions Outsourcing Automotive industry India Make‐or‐buy (MoB...