... strategies and the potential for outsourcing clinical services. Design/methodology/approach The approach adopted is based on the “patient pathway” perspective. Starting from the identification of specific care pathways, all the feasible care paths in a given LHA in Italy are investigated in order...

... Knowledge management Production processes Costs Italy Increasingly, one of the features of production systems in modern economies is the growing complexity of goods (produced in response to the variety of customer needs) accompanied by ever‐more complex business organizations (as firms expand...