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Keywords: Mediating role
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Journal Articles
Journal of Global Operations and Strategic Sourcing (2017) 10 (3): 334–361.
Published: 20 November 2017
...Eappen Thiruvattal Purpose This paper aims to examine the influence of value co-creation by external and internal stakeholders of logistics service organizations on both customer loyalty as well as superior service solutions. The mediating role of superior service solutions between the value co...
