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Keywords: Patients
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Journal Articles
Linking home–work interface, work engagement and psychological capital to customer advocacy
Available to Purchase
Journal of Global Operations and Strategic Sourcing (2019) 12 (2): 268–287.
Published: 04 January 2019
..., the second objective of this paper is to investigate the impact of work engagement and PsyCap on customer advocacy. Design/methodology A dyadic study was conducted, comprising 200 nurses and 200 patients from different healthcare service providers of India. Structural equation modelling was used...
Journal Articles
Increasing public healthcare network performance by de‐hospitalization: A patient pathway perspective
Available to Purchase
Strategic Outsourcing: An International Journal (2013) 6 (1): 85–107.
Published: 15 February 2013
... strategies and the potential for outsourcing clinical services. Design/methodology/approach The approach adopted is based on the “patient pathway” perspective. Starting from the identification of specific care pathways, all the feasible care paths in a given LHA in Italy are investigated in order...
