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Keywords: Service delivery
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Journal Articles
Journal of Global Operations and Strategic Sourcing (2026) 19 (1): 54–74.
Published: 01 January 2026
... equation modelling. Findings This study suggests that customers’ perception of a particular stage in multi-stage e-RDS impacts the subsequent stages of service delivery. This study confirms that a smooth process experience at each stage has a positive impact on satisfaction and other factors, including...
