... implementation strategy is vital for reverse logistics to function efficiently. Therefore, this research aims to evaluate the criteria for selecting reverse logistics strategy and help to choose the preferred strategy for its implementation. Design/methodology/approach Three reverse logistics implementation...

... under investigation. Practical implications The research outcome enables managers to design their operations strategy more systematically and effectively, to be consistent with their targeted capabilities. The operations capabilities are important for both the company’s competitiveness and its...

... of the Delphi study. Statistical analysis of the prioritized success criteria delivers a set of success factors, which forms the basic building blocks to formulate a set of offshore governance strategies. A real-life case evidence shows the practicability of implementing the proposed strategies underlining...

... is required on coordination rather than on the provisioning of IT activities. Both strategies do not rule out that continuous improvements can be made at a later stage to better align the clients’ need and the vendors’ delivery of services. Examples include optimizing IT processes and strengthening client...

... their outsourcing firms in the direction of sustainable success through the choice of appropriate strategies, designs, inter‐organizational relations and contexts. Originality/value This is one of the initial studies to classify outsourcing firms using organizational level variables. While most prior studies...