.... This study aims to develop a strategic framework that aligns business objectives with community needs and interests. Design/methodology/approach A mixed-methods approach was used. First, an exploratory factor analysis ( EFA ) was performed to validate and group the 26 CSI sub-elements into six major...

..., exploratory factor analysis and confirmatory factor analysis were used to present results. Findings The study found that health workers were appreciably emotionally intelligent for both models at the 5 per cent significance level. However, EI was higher for the CMODEL. The CMODEL also better fits...