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Keywords: Customer experience
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Journal Articles
Journal of Humanities and Applied Social Sciences (2025) 7 (5): 451–472.
Published: 01 July 2025
...Farah Emam Ahmed; Samia Adly Hanna El Sheikh Purpose Exploring the critical role of recommendation system characteristics (Accuracy, Novelty, and Diversity) in shaping customer experience and their subsequent impact on customers’ intention to subscribe to online music streaming services...
Includes: Supplementary data
Journal Articles
Journal of Humanities and Applied Social Sciences (2024) 6 (1): 55–99.
Published: 07 December 2023
... Authenticity Customer experience Guest-host relationship Airbnb was established in 2008 and quickly gained a significant presence in the peer-to-peer (P2P) accommodation sector, solidifying its position as the leading platform in the short-term stays sharing economy (SE) (Zervas et al., 2021...
