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Keywords: Customer satisfaction
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Journal Articles
Journal of Humanities and Applied Social Sciences 1–21.
Published: 25 August 2025
.../methodology/approach Cross-sectional survey design and convenience sampling were employed. A sample of 643 respondents was selected for the study, and the analysis was done using structural equation model. Findings Modern slavery perception (MSP) impacted customer satisfaction positively. Modern slavery...
Journal Articles
Journal of Humanities and Applied Social Sciences (2021) 3 (5): 319–338.
Published: 07 January 2021
...Ekpenyong Ekpenyong Udofia; Bimbo Onaolapo Adejare; Gbemi Oladipo Olaore; Etete Ekpenyong Udofia Purpose This study aims to test the impact of the coronavirus (Covid-19) pandemic on large firms, with regard to a supply disruption, productivity, customer satisfaction and firm performance. Design...
