... in the balanced scorecard framework. The SFS theory tackles the uncertainty of POs and DANP interlaced causal relationships among crucial POs to the pandemic VSC while ranking them for prioritization. Findings This work identifies 32 issues associated with pandemic VSC and maps them against 13 POs. Effective...

... the balanced scorecard (BSC) to this environment. The key stakeholders are identified using the stakeholder salience framework by Mitchell et al. (1997). Design/methodology/approach – This is a conceptual paper based on a systematic literature review on stakeholders, customers and performance...