... quality Beneficiaries Performance measurement Humanitarian supply chain SERVPERF HUMSERVPERF The Thailand Science Research and Innovation Fundamental Fund TUFF20/2567 The Thailand Science Research and Innovation Fundamental Fund No. TUFF20/2567. During crises, humanitarian...

... and analysis. Section 5 lays out the discussion. Sections 6, 7 and 8 present the conclusions, implications and future research, respectively. The literature review consists of work on performance measurement in the stage of natural disaster preparedness, the PM process and the application...

... of a performance measurement system toward this direction. The paper aims to discuss these issues. Design/methodology/approach The authors formulate the interdependencies among key performance indicators (KPIs) in terms of cause-and-effect relationships based on published case studies reported in international...

...Qing Lu; Mark Goh; Robert De Souza Purpose – In humanitarian logistics operations, performance measurement is crucial for effective operation. The purpose of this paper is to develop a set of indicators for humanitarian relief organizations (HROs) for their organizational-level logistics...

... Performance measurement Humanitarian logistics Humanitarian supply chain The guiding beliefs in humanitarian operations are that “those affected by disaster or conflict have a right to life with dignity and, therefore, a right to assistance; and second, that all possible steps should be taken...

..., within three major humanitarian organizations. Results are discussed using a situation-actor-process – learning-action-performance model of inquiry. Preceding this investigation, a literature review delves into research on humanitarian supply chain performance measurement and presents the most relevant...