The NHS Performance Assessment Framework: A “balanced scorecard” approach? Available to Purchase

The NHS in the UK has recently adopted a new Performance Assessment Framework (PAF), aiming to provide a broader view of performance within the NHS. The PAF is not only a multi‐stakeholder approach reflecting various stakeholders’ interests across six dimensions, but is also used by the Government as a strategic management tool to link national strategies with local operation activities. The Government claims that the PAF is a “balanced scorecard” approach. This study discusses the concepts of the BSC underlying the NHS PAF.