Patient satisfaction is strongly linked to health outcomes, as satisfied patients are more likely to adhere to treatment regimens and less likely to miss follow-up appointments. Healthcare service quality and patient satisfaction in developing countries, such as Ethiopia, are critical policy and research agendas. Thus, this study aims to assess inpatients’ satisfaction with healthcare services in a public hospital in Ethiopia.
A cross-sectional study design was employed, and 192 respondents were selected using a systematic sampling technique. An interviewer-administered questionnaire was used to collect data. Both descriptive and inferential statistics were utilized to analyze the data.
The inpatient satisfaction rate was found to be 51%. The highest satisfaction of respondents was found in physician services (96.88%), and the lowest was found in access to water (18.75%). Factors determining inpatients’ satisfaction were diverse. The inpatients reported inadequate medical supplies, water problems, poor sanitation and infrastructure as critical challenges. The main implication of this study is the need to improve physical facilities, medical supplies and sanitation and to strengthen the monitoring and evaluation of work performance.
This paper investigated inpatients’ satisfaction with healthcare services at a public hospital. This study’s findings can inform policy decisions and targeted interventions for enhancing quality healthcare provision in public healthcare facilities in Ethiopia. Ensuring quality healthcare service provision may have a significant impact on the health and well-being of people as well as the overall socio-economic development of the nation.
