... providers (Berry et al., 2022), and they experience challenging operational problems that can be difficult to address (Jessup et al., 2010 ; Lee et al., 2011). Audit Benchmarking Process improvement Systems thinking Patient flow Emergency services © Emerald...

... chains and provide guidance for their improvement. Design/methodology/approach – A well-established and rigorous multi-method audit methodology, based on the uncertainty circle model, yields an objective assessment of value stream performance in eight Australasian public sector hospitals. Cause...

...Michael B. Robinson; Elizabeth M. Thompson; Nicholas A. Black The setting of explicit standards against specific criteria is a recognized part of the medical audit cycle, but often in practice it has been neglected, implicit judgements being used instead. The conduct of a study to evaluate audit...

...Karin Newman; Tanya Pyne Presents the results of an empirical study of junior doctors’ views on quality and clinical audit in health care. Claims that the requirement for annual efficiency gains and rising patient expectations, together with the realization that the “costs of quality” can consume...

...N.A. Black; E.M. Thompson Reports exploratory research into the reasons why many junior doctors are critical of medical audit; the extent to which consultants are aware of juniors′ views; and what might be done to make audit more acceptable to juniors – using structured interviews amongst staff(28...

...Adrian Bull Audit activity is now widespread. There are a range of views about its prime purpose. Unless the audit programme has a clear purpose and direction, it will falter. As commissioning develops, there will be more explicit considerations of standards of care. Those standards will address...

...Jason Brice Audit means many things to different doctors and managers. Formal clinical audit, involving the setting of clinical standards and peer review of the performance of clinicians, is what will be required in future. Expertise is the most important resource needed, both to guide doctors...

...Harold Schnieden; Michèle Grimes The use of performance indicators to develop a case for resources is illustrated. Factors which may lead to ophthalmology becoming a possible problem service for managers are mentioned. A case study is discussed. © MCB UP Limited 1988 Audit Ophthalmology...