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Keywords: Case management service quality
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Journal Articles
J Health Organ Manag (2020) 34 (5): 551–568.
Published: 25 June 2020
... from the patient perspective. Primary study data were collected in two stages. In the first stage, patients' expectations for case manager service quality were obtained from inpatients at one of the largest healthcare complexes (hospitals) in the United States (US). In the second stage...
