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Keywords: Client satisfaction
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Journal Articles
J Health Organ Manag (2021) 35 (4): 492–510.
Published: 01 March 2021
... industry. In an elderly care setting, Ott and Van Dijk (2005) found that supportive leadership (e.g. managers who value employees' opinions and input about work issues) was positively related to clients' satisfaction with care. In the same vein, Lundgren et al. (2019) showed that leaders, who...
