...), “ Consumer behavior and psychological reactance ”, Journal of Consumer Research , Vol. 6 , pp. 389 ‐ 405 . Dolinsky , A.L . and Caputo , R.K. (1990), “ The role of health‐care attributions and demographic characteristics in the determination of health‐care satisfaction ”, Journal...

... organises them. © MCB UP Limited 2000 National Health Service Managers Consumer behaviour Management Organizational change Management attitudes The changing role of the middle manager has been a growing area of academic and professional literature over recent years (see Fenton...

...Mark Gabbott; Gillian Hogg The White Paper, Working for Patients, and the 1990 GP Contract are designed to promote competition between general practitioners and to encourage greater choice for consumers of primary care. Considers the reforms in the light of established consumer behaviour...

... control. The response to alternative medicine in other European countries is briefly mentioned. © MCB UP Limited 1991 Medical products Health care National Health Service Consumer behaviour Alternative Approaches to Health Care Iain J. Smith Yorkshire Health, Harrogate, UK Alternative...